§ remote supporton the phone with us
Let us in for a quick look.
Enter your email address or the access code your engineer gave you. The code works on any device until it expires. We'll start the right installer for your machine automatically - once it opens, read us the nine-digit code on screen.
§ downloaddetecting your device… starting…
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Preparing the installer…
Once it opens, read us the nine-digit code shown on your screen.
Download didn't start?
Pick your device manually. Mobile takes you to the app store.
▸Find my download
Guide recording coming soon. In the meantime: look for the download bar at the bottom of your browser, or the arrow/tray icon in the top-right corner.
Guide recording coming soon. In the meantime: look for the download bar at the bottom of your browser, or the arrow/tray icon in the top-right corner.
Guide recording coming soon. In the meantime: look for the download bar at the bottom of your browser, or the arrow/tray icon in the top-right corner.
Guide recording coming soon. In the meantime: look for the download bar at the bottom of your browser, or the arrow/tray icon in the top-right corner.
Guide recording coming soon. In the meantime: look for the download bar at the bottom of your browser, or the arrow/tray icon in the top-right corner.
Guide recording coming soon. In the meantime: look for the download bar at the bottom of your browser, or the arrow/tray icon in the top-right corner.
▸Can't find my download
- Try once more - click here to restart the download. If it still doesn't appear, right-click the link and pick "Save link as…".
- Still nothing? Open your Downloads folder directly:
Guide recording coming soon. On Windows, press Win+E and click Downloads. On macOS, open Finder and click Downloads in the sidebar.
Guide recording coming soon. On Windows, press Win+E and click Downloads. On macOS, open Finder and click Downloads in the sidebar.