IT support, properly looked after.
We look after 1100+ endpoints for businesses across Devon and the South West - Exeter, Plymouth, Torbay, Taunton, Exmouth and further - so you can get on with running yours. Proactive support, not ticket theatre - a human answers inside 50 seconds, tickets get a first response in 9.5 minutes. Nearly two decades of hands-on experience. No call centres. No jargon.
Four things, done properly.
Managed IT
Helpdesk, patching, monitoring, and the occasional drive down the A30 to plug in a cable. One number to call. A team that already knows how your place works.
Cyber & compliance
Cyber Essentials certification, phishing training, and the assessments your insurer now quietly insists on. Security that doesn't make staff roll their eyes.
Security & Strategy
Microsoft 365, Azure, backup and the tenant hardening your insurer now expects. Migrations on a Saturday, staff notice on Monday because search got faster. No big bang, no heroics.
Connectivity & hardware
Leased lines, broadband, telephony, CCTV, print and kit. Specced, delivered, configured. Known-good stuff, plainly priced.
The numbers, because people ask.
"the 5th emergency service."
FIRST4TECH, or 'the 5th emergency service' as they are known at System Six Kitchens, have transformed our business. Prior to finding FIRST4TECH we used several local 'IT specialists'. Not one of them had the knowledge, enthusiasm and sheer determination of FIRST4TECH. PC and network issues were severely restricting our growth. They came along for an informal meeting, assessed our situation, came up with some hardware changes and mapped out a reasonable service plan. Almost immediately our IT problems were a thing of the past and as far as ongoing support is concerned, nothing is too much trouble. I would happily recommend FIRST4TECH to anyone.
You'll be in good company.
- 01 Financial services
- 02 Manufacturing
- 03 Aviation & aerospace
- 04 Print & marketing
- 05 Leisure & hospitality
- 06 Waste management
- 07 Creative & design
- 08 Signage & wayfinding
Fixed cost. No bundles of hours.
"It is fundamentally wrong to charge a customer more for taking longer, or for doing a bad job."
Our contracts are a fixed monthly fee, priced per user or per device. No pre-purchased bundles of hours ticking down in the background. When clients are worried about using up a bundle, they stop asking the small questions - the ones that keep a business running smoothly.
Four weeks to feel normal.
We come to you
A walk-round, a cup of tea, and a straight-talking audit of what's working and what isn't. No sales deck.
Runbooks, written
We document your estate - every server, VPN, oddity. You get a copy. If we ever got hit by a bus, your next provider would thank us.
Cutover, quiet
We take over on a Saturday. Users see the same logo on the helpdesk email Monday morning. The number's different. That's it.
Review & roadmap
Half an hour, your office or ours. What we've fixed, what's coming, what you'd like us to stop worrying about. Done once a quarter from here.
Call us. We'll answer.
Fifteen minutes on the phone, or a free on-site consultancy visit - no obligation. We'll tell you plainly whether we're a fit, either way.