Thirteen services. One number to ring.
Plain English. Fixed-price where it makes sense, per-seat where it doesn't, always invoiced with no surprises. Pick one below - each page spells out what's included and how we price it.
Managed IT.
Managed IT support
Helpdesk, patching, monitoring, and someone who answers the phone. Contracted support with a fixed per-seat cost and no surprise invoices.
IT project consultancy
Independent scoping and delivery oversight for IT projects - from office moves to system refreshes. Fixed-price, plainly scoped.
On-demand IT support
Pay-as-you-go support for businesses between providers, or with an in-house lead who needs backup. Invoiced by the quarter-hour.
Cyber & compliance.
Cybersecurity
Endpoint protection, DNS filtering, email security, vulnerability scanning and ongoing monitoring. Designed to pass insurer audits without getting in the way.
Cyber Essentials
Full Cyber Essentials and Cyber Essentials Plus assessment, remediation and certification - delivered as a fixed-price project.
Security & Strategy.
Microsoft 365
Licensing, deployment, tenant configuration, migration, and ongoing administration of Microsoft 365 - Exchange, SharePoint, Teams, Intune.
Cloud backup
Immutable, encrypted cloud backup for endpoints, servers, M365 and Google Workspace. Tested restores, not trust-me-bro.
Connectivity & hardware.
Managed communications
Hosted telephony, softphones and mobile connectivity from a single invoice, a single support line.
Managed CCTV
Modern IP-based CCTV and access control for premises protection, installed and maintained alongside the rest of your IT.
Web development
Design, build and host of marketing sites for SMEs. Content you can edit. Hosting on our infrastructure.
Custom development
Custom internal tools, integrations, and line-of-business applications. Scoped in days, built in weeks.
Connectivity
Business internet - leased lines, FTTP, 4G failover, Starlink where it makes sense. Managed as one thing.
Managed print
Managed print services - hardware, consumables and servicing on a fixed cost-per-page. No more toner-emergency calls.
Asked and answered.
01 What's included in your managed IT support?
It varies depending on what you need, but typically: proactive monitoring of your systems, prompt helpdesk support, security patching, and regular IT health checks. We'll always spell out exactly what's covered before anything is agreed.
02 How quickly do you respond when something goes wrong?
Fast. Our average call queue time is under 50 seconds and average ticket initial response is 9.5 minutes. We understand that IT outages are a critical issue for businesses, and our mission is to get you back up and running at lightspeed.
03 Do I need to sign a long contract?
No. We offer both managed support contracts and on-demand help with no commitment. Our contract clients tend to stick around because they want to, not because they have to.
04 Can you support us if we're not based in the South West?
Many, but not all, of our clients are based in Devon and across the South West. For cloud-based systems and remote support we can work with businesses further afield. Give us a call and we'll be honest about whether we're the right fit.
05 We already have an internal IT person - can you still help?
Absolutely. A lot of our clients have someone in-house and use us to fill the gaps - extra capacity, specialist knowledge, or cover outside normal hours. We're happy to work alongside your existing team rather than replace them.
06 Is my data safe if I use cloud backup?
Yes. Our cloud backup solutions use encrypted, geographically redundant storage, so your data is protected even if something happens locally. We'll walk you through exactly how it works before anything is set up.
07 How does your pricing work?
Fixed monthly fee, priced per-user or per-device depending on what fits. No pre-purchased bundles of hours - it is fundamentally wrong to charge a customer more for taking longer, or for doing a bad job. You get a transparent quote after a free on-site consultancy visit.
Tell us what's actually bothering you.
If you're not sure which service fits, ring us. Free on-site consultancy visit - no obligation. We'll ask three questions, point you at the right thing, or tell you honestly it's not us.