§ contactthe easy part
Ring us. A human picks up.
You know that nagging IT job you've been putting off? Small problems tend to turn into big ones. Fifteen minutes on the phone usually tells us whether we can help - and if we can't, we'll say so plainly.
§ formor drop us a line usual reply · same working day
§ service deskexisting clients
Already with us? Straight through.
/ 01
Ticketing system
Raise a ticket, track an open job, or check history. Single sign-on via your email.
support.first4tech.co.uk/→ / 02Remote support (Splashtop SOS)
One-time remote session. Enter your email or the access code your engineer gives you on the call, then read us the nine-digit code.
/sos · email or access code→ / 03RMM agent · Windows & Mac
For managed-contract devices. Enter your email or an access code to reveal the installer - don't install unless asked.
/downloads · verified access→ / 04Business-critical incident
Systems down, payroll locked out, a ransomware note on screen? Don't email. Pick up the phone.
01392 457120→ § mapwhere we are Zone 2, Wrentham Business Centre · EX4 6NA